A Human Centered Design Approach to Patient Centered Care: A Case Study of the Alberta Children’s Hospital Neonatal Intensive Care Unit

By Caylee Raber.

Published by The International Journal of Design Management and Professional Practice

Format Price
Article: Print $US10.00
Published Online September 9, 2015 $US5.00

In this case study Blue Cottage Consulting shares their human centered design approach for the development of a functional program and operational vision for the future Neonatal Intensive Care Unit (NICU) at Alberta Children’s Hospital. This approach included engaging families and front-line staff in photo journals and storyboarding activities in order to gain a deeper understanding of their needs and desires for the future space. We found that human centered design has great applicability in the field of healthcare and can be used to expand the family and patient centered care movement. Human centered design tools can successfully empower front-line staff, patients and families to engage in the visioning of their future health experiences.

Keywords: Human Centered Design,, Patient Centered Care, Family Centered Care, User Needs, Healthcare, Hospital

The International Journal of Design Management and Professional Practice, Volume 9, Issue 3, September, 2015, pp.25-33. Article: Print (Spiral Bound). Published Online September 9, 2015 (Article: Electronic (PDF File; 687.563KB)).

Caylee Raber

Master's of Design Candidate, Blue Cottage Consulting, Emily Carr University of Art and Design, Vancouver, BC, Canada